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Disability Essex Helpline

The Disability Essex Helpline provides a focal point from which disabled people, their carers and dependants can obtain disability related information. Our volunteers will signpost callers to additional, or other, sources of information where appropriate. Service providers also benefit from the supplementary information that Disability Essex provides.

Our Helpline is accredited by DIAL-UK, the national network of disability information providers. This means that our advice service is professionally assessed, that we meet the highest standards and are able to access DIAL-UK's national database.


Paul, one of our helpline volunteers

As our Helpline volunteers are disabled (a requirement of DIAL-UK) this enables them to bring their personal experience and understanding to our advice service for the benefit of users and clients.

Helpline 'Top 10'

We receive calls and enquiries on a wide range of subjects - from holidays and leisure through to employment and training.

'Top 10' Helpline calls include:

  • Information on Disability Essex
  • Benefits advice
  • Information on issue, or renewal of, blue badges
  • Requests for holiday information
  • How to sell/donate disability equipment
  • Where to buy/hire/borrow a wheelchair
  • Transport advice
  • Advice on purchasing a mobility scooter
  • Advice on purchasing a stairlift
  • Advice on identifying a reputable builder for home adaptations

Contact us

Our helpline operates from Monday to Friday, between the hours of 10.00 am and 4.00 pm.

There is a direct phone number 0844 412 1770 and an answerphone operates out of hours. All messages will be responded to.

If you prefer, you can email our helpline volunteers on helpline@disabilityessex.org


If you would like to talk to us about the volunteering with Disability Essex, and believe you have what it takes to become a Helpline volunteer, please give Julie Millsa call on 0844 412 1771, or email her on julie.mills@disabilityessex.org

Call the Helpline

0844 412 1770

accredited by DIAL-UK

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  • Positive About Disabled People
  • Investor In People
  • Disability Standard 2009 Gold

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Disability Essex
Centre for Disability Studies
34 Rocheway
Essex SS4 1DQ
Telephone 0844 412 1771
Facsimile 0844 880 0614
Email info@disabilityessex.org
Charity No: 1102596
Company No: 4980118